Certified Service & Warranty Policy
Every piece we build is backed by First Class care. Whether it’s a custom upholstered wall system, a handcrafted bed, a banquette, or architectural millwork, our warranty reflects the same precision, integrity, and craftsmanship that define our workshop.
Residential Warranty
1‑Year Warranty — Structural Integrity, Joinery & Upholstery Workmanship
Our residential warranty covers defects in:
- Structural framing
- Joinery
- Upholstery workmanship
- Material failure under normal residential use
Exclusions: Fabric wear, stains, fading, misuse, pet damage, environmental exposure, natural aging of wood or foam, finish changes, or any third‑party modifications or repairs.
Commercial Warranty
6–18 Month Warranty — Based on Project Scope & Usage
Applies to:
- Banquettes
- Built‑ins
- Cabinetry
- Seating systems
- Architectural upholstery in commercial environments
Exclusions: High‑traffic wear, impact damage, misuse, chemical/cleaning agent damage, or installations performed by non‑approved contractors.
Service & Repair
We provide inspection, repair, and restoration services for:
- Out‑of‑warranty First Class MasterCraft builds
- Legacy brand furniture (Baker, Ethan Allen, Henredon, Hickory Chair, etc.)
- Warranty‑related service requests originally purchased through retailers or manufacturers
Our technicians perform on‑site assessments, structural repairs, upholstery restoration, and brand‑aligned refinishing.
What You’ll Need for Warranty Service
To begin a warranty or service request, please prepare:
- Proof of purchase or service agreement
- Photos of the issue or damage
- Description of the item and location
- Your contact information and preferred service method
How to Request Service
You may submit a request through our dedicated
Warranty Intake Form or contact us directly:
Email: info@firstclassmastercraft.com
Phone: (201) 944‑2282
More Services That Reinforce Our Warranty Promise
Our warranty reflects the integrity of our craftsmanship across upholstery, cabinetry, and custom fabrication. Explore related services:
- Frequently Asked Questions — Warranty‑related answers.
- White‑Glove Delivery — Covered transport & installation under warranty terms.
- Commercial Intake — Start your on‑site repair or inspection.
Back to Home & Core Services
More Services That Reinforce Our Warranty Promise
Our warranty coverage reflects the integrity of our craftsmanship across upholstery, cabinetry, and custom builds. Explore more of what we offer:
Frequently Asked Questions – Warranty-related answers.
White Glove Delivery – Covered transport and installation under warranty terms.
Commercial Intake – Start your on-site repair project.