General Frequently Asked Questions

Below are the most common questions we receive about upholstery, restoration, refinishing, custom builds, and our white‑glove service process. This FAQ covers all service categories we offer.

Upholstery & Cushion Work

Do you reupholster all types of furniture?
Yes — we reupholster sofas, chairs, sectionals, dining seats, benches, ottomans, headboards, and custom pieces.

Can you replace foam or rebuild cushions?
Absolutely. We offer high‑density foam, down/feather blends, spring‑down cushions, and custom comfort levels.Can you match the original style?
Yes — we match seams, tufting, welting, nailheads, patterns, and designer details.

Furniture Restoration

What types of furniture do you restore?
We restore wood, rattan, bamboo, cane, leather, upholstered furniture, and high‑end designer pieces.

Can you repair broken frames or loose joints?
Yes — we reinforce, rebuild, and structurally repair frames, legs, arms, and internal supports.Do you restore designer and luxury brands?
Yes — including Baker, McGuire, Henredon, Century, Hickory Chair, Ethan Allen, Maitland‑Smith, Drexel, and more.

Antique Restoration

Do you restore antiques?
Yes — we specialize in preserving original craftsmanship while improving stability, finish, and usability.

Can you match original finishes?
Yes — we match color, sheen, distressing, patina, and period‑correct details.

Do you repair veneer, inlays, or carvings?
Yes — we repair veneer chips, replace missing inlays, and restore carved details.

Refinishing & Woodwork

Do you offer full refinishing?
Yes — stripping, sanding, staining, color‑matching, and protective top‑coats.

Can you change the color of my furniture?
Yes — we can darken, lighten, modernize, or fully recolor wood surfaces.

Do you repair scratches, water rings, or sun fading?
Yes — we restore surface damage and revive the original appearance.

Custom Furniture, Wall Panels & Headboards

Do you build custom furniture?
Yes — including banquettes, bed frames, headboards, wall panels, cabinetry, and architectural upholstery.

Can you build from a photo or designer sketch?
Yes — we fabricate custom pieces based on photos, drawings, or specifications.

Do you install wall panels?
Yes — our white‑glove team handles delivery and installation.

Pickup, Delivery & Service Areas

Do you offer pickup and delivery?
Yes — white‑glove pickup and delivery across the Tri‑State area.

What areas do you serve?
Manhattan & NYC, Bergen County NJ, Rockland County NY, Westchester County NY, Fairfield County CT.

Do you offer in‑home estimates?
Yes — depending on the project type and location.

Process & Pricing

How do I get an estimate?
Send photos, measurements, and project details to info@firstclassmastercraft.com.

How long does a project take?
Most upholstery and restoration projects take 2–4 weeks. Complex or antique work may take longer.

Do you provide fabric?
Yes — we offer designer fabrics, performance fabrics, leathers, and COM (Customer’s Own Material).

Warranty & Quality

Do you offer a warranty?
Yes — all workmanship is covered under our Warranty Service Policy.

Is your work done in‑house?
Yes — all upholstery, restoration, and fabrication are done in our Fort Lee workshop and West Nyack facility.

Do you work with designers and trade professionals?
Yes — we collaborate with interior designers, architects, and commercial clients.

Still Have Questions?

We’re always here to help. Contact our team for personalized answers.