Certified Service & Warranty Policy
Every piece we build is backed by First Class care. Whether it’s a custom cabinet, upholstered sofa, or architectural millwork, we stand behind our craftsmanship with clarity and pride.
Residential Warranty
1-year warranty on structural integrity, joinery, and upholstery workmanship
Covers defects in materials or craftsmanship under normal residential use
Exclusions: Fabric wear, stains, fading, misuse, pet damage, or environmental conditions. Natural aging of wood, foam, or finish. Third-party modifications or repairs.
Commercial Warranty
6–18 month warranty depending on project scope, usage, and installation type
Applies to banquettes, built-ins, cabinetry, and seating systems in commercial environments
Exclusions: High-traffic wear, impact damage, misuse, cleaning agent damage, or non-approved installations.
Service & Repair
We offer inspection, repair, and restoration services for:
Out-of-warranty First Class builds
Legacy brand furniture (Baker, Ethan Allen, Henredon, etc.)
Warranty fulfillment for manufacturers and retailers
What You’ll Need for Warranty Service
Proof of purchase or service agreement
Photos of the issue or damage
Description of the item and location
Your contact information and preferred service method
How to Request Service
Use our Warranty Intake Form or contact us directly:
Email: info@firstclassmastercraft.com
Phone: (201) 944-2282
🛠️ More Services That Reinforce Our Warranty Promise
Our warranty coverage reflects the integrity of our craftsmanship across upholstery, cabinetry, and custom builds. Explore more of what we offer:
Frequently Asked Questions – Warranty-related answers.
White Glove Delivery – Covered transport and installation under warranty terms.
Commercial Intake – Start your on-site repair project.