Furniture Brand Service Partner Intake & Warranty Repair Onboarding
Trusted by leading furniture brands to inspect, repair, and fulfill warranty service with precision.
Why Furniture Brands Choose Us
We’re the trusted service partner for legacy furniture makers like Baker, McGuire, Ethan Allen, Hickory Chair, Henredon, Century, Thomasville, Maitland-Smith, Karges, Highland House, Hancock & Moore, and Drexel Heritage—delivering expert upholstery and cabinetry restoration with speed, precision, and brand-aligned care. Our technicians handle warranty claims, inspect damage on-site, and perform meticulous repairs backed by detailed reporting. Every fix reflects your standards. Every visit reinforces your reputation.
First Class MasterCraft is fully insured for on-site service, restoration, and repair work across residential and commercial environments. Our coverage includes liability protection for inspections, upholstery and cabinetry restoration, and warranty-related repairs—ensuring every visit is backed by professionalism, accountability, and peace of mind.
“What We Offer”
- On‑site Inspection & Damage Assessment
- Warranty Repair & Precision Restoration
- Custom Upholstery, Cabinetry & Millwork Fixes
- Branded Before/After Reporting
- Serving Brooklyn, Manhattan, Long Island, Westchester, Bergen, Rockland & Fairfield County
Start with a Signed Service Agreement
To begin dispatching work orders, new partner companies must sign our standard service agreement. This ensures clarity on scope, response time, liability, and payment terms
Key Terms Include
48-hour response window for approved work orders
Clear scope of repair and reporting expectations
Net 15 or Net 30 payment terms
Termination clause with 15-day notice
Liability limited to scope of repair
Submit Your Company Info
Complete the form below and upload your signed agreement. Our team will review and reach out within 48 hours to confirm onboarding and dispatch protocol
What Happens Next?”
“Once we receive your submission, we’ll add your company to our approved partner list and begin accepting work orders. You’ll receive a confirmation email and onboarding instructions.
Need Help?”
“Reach out to info@firstclassmastercraft.com or call 201-944-2282 for assistance.”
Trusted by Legacy Furniture Makers
More Services That Support Our Partners
Our intake process is designed to support builders, designers, and commercial teams with precision and flexibility. Explore more of what we offer: